ORDERS & PAYMENT
Quilters Quest Ltd is the sole distributor for SewEzi in the UK and Ireland. By submitting an Order form you are placing an Order Enquiry, we will reply confirming your order and total price, including delivery. The order can be confirmed by arranging payment through the payment link included in our reply or over the telephone. Please make sure to include the sewing machine make and model(s) if ordering a Portable or Grande table. We also need your full delivery address, including Postcode or Eircode if possible. All prices are inclusive of UK VAT @ 20%; please get in touch if you live in a zero-rated Island for UK VAT purposes and would like a quote or to place an order.
You must tell us the make and model of your sewing machine when ordering a SewEzi Portable or Grande table. In the unlikely event that we do not have an insert available for your sewing machine we will liaise with you and get one produced as quickly as we can. In the very unlikely event that your machine is too big for a SewEzi table, we will refund your order. Some new sewing machines are too wide to fit into the SewEzi tables. If you are unsure about your machine, please contact us with your machine details and we will let you know. We will issue a full refund of any money paid if a SewEzi Grande or Portable Table is ordered but is not suitable for your sewing machine(s).
You may need a Quick-Change Set and an additional insert if you are ordering a table for more than one machine. The Portable table needs the Large Machine Brace for machines weighing more then 13kgs (29lbs). We will include these in your quote if they apply to your order.
Quilters Quest accept payment online or by telephone. We do not collect or store any personal data in relation to credit or debit cards. We use Stripe, Inc. to safely conduct online payment transactions. We accept all major credit and debit cards including American Express through Stripe, Inc.
SewEzi tables: After an order is placed, we will confirm a suitable delivery day with you. For UK mainland and the island of Ireland we use DPD to deliver SewEzi tables, Monday to Friday only. We will aim to deliver your order anywhere in Ireland within 3 working days and deliver to the UK mainland within 5 working days. Delivery to remote locations, off-shore islands and other regions will be subject to a delivery surcharge and may take an extra 1 – 2 working days.
SewEzi Portable Table delivery costs per table: £20 within UK Mainland / £18 within Ireland / £15 within Northern Ireland.
SewEzi Grande Table delivery costs per table: £35 within UK Mainland / £30 within Ireland / £25 within Northern Ireland.
SewEzi Extension Table delivery costs per table: £20 within UK Mainland / £18 within Ireland / £15 within Northern Ireland.
SewEzi Cutting & Design Table: FREE DELIVERY within UK Mainland and Ireland.
Quilters Quest advertised delivery prices are for UK Mainland and the island of Ireland. Off-shore islands and remote regions may be subject to a surcharge. The following list tells you which areas are subject to a surcharge due to their location:
Channel Islands Guernsey and Jersey
Isle of Man
Scottish Highlands and Isle of Skye
Firth of Clyde Islands
Region Argyll and Bute with Loch Lomond and Inner Hebrides
Isle of Wight
Isles of Scilly
SewEzi Accessories may be sent with Royal Mail, My Hermes or DPD.
We will email tracking details, if available, before the day of delivery.
Delivery dates and times are not guaranteed. During busy periods there can be delays due to the volume of items being sent, please allow an extra day or two for delivery and please check your tracking. You must go to www.dpd.ie for your tracking details to work.
Compensation claims for loss or damage must be made within 7 days of delivery to Quilters Quest. Should you need to make a claim please contact us within 7 days of your item(s) delivery date and we will make the claim on your behalf with the courier. Claims after this time cannot be processed. Do not send your claim directly to the courier as it will be refused. Please email pictures of any damage if possible, this includes to the packaging. Approved claims must be accepted by you within 7 days. When a claim has been paid out Quilters Quest is no longer liable for the loss or damage associated with the delivery.
Quilters Quest cannot compensate for additional expenses, purchases or loss of income due to the delay or non-delivery of an item.
In-Store Pickup is only available by prior arrangement from our warehouse in Antrim, Northern Ireland. You must get in touch to arrange a suitable time and date for pickup.
RETURNS AND REFUNDS
You have the right to cancel your order for a limited time even if the goods aren’t faulty and a refund will be offered. You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You need to notify Quilters Quest of your wish to cancel your order within this time period – by email, for example. You then have a further 14 days from the date you notify us of your cancellation to return the goods. You must cover the cost for returning unwanted goods. We recommend you get proof of postage to prove that you have returned the goods. While you must pay to return the goods, we will refund the delivery cost of getting the goods to you in the first place.
Your refund for the goods must be paid within 14 calendar days after returning the goods, or evidence that they were returned. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. If the goods are faulty, we will offer a replacement or a full refund.